Every message and comment answered the moment it arrives

Most of the messages an online business receives are the same few questions: “how much is it?”, “is it in stock?”, “do you deliver to my city?”, “when are you open?”. Answering them by hand takes hours, and every message answered late is probably a customer lost. DeepFA AI Auto Reply does this for you: it answers Instagram direct messages and comments, a Telegram bot, a WhatsApp Business number, a Bale bot and a Rubika bot the moment a message arrives.

The simplest way is a fixed answer. For each common question you write a few keywords and an answer, and every message containing those keywords gets that answer word for word. You choose whether the message has to contain the keyword, equal it exactly or start with it, whether the rule is for messages or comments, and which rule wins when several match. Fixed answers cost no credits. Because Persian text is often typed with Arabic letters or digits, those differences are evened out before comparing.

For questions you cannot predict, the AI steps in. Upload your price list, product catalogue, delivery and return rules or FAQ to the knowledge base as PDF, Word, text or CSV. When a customer writes, the parts of those files closest to the question are found, and the AI writes the answer from them and from the instructions you wrote — who you are, what you sell and how you want to sound. The last few messages of the same conversation are taken into account, so the answers follow on from each other.

If you do not want the AI guessing at anything outside your information, switch on “Answer only from my instructions and files”; a question the files cannot answer then gets the fallback message you wrote instead. You can also combine both ways: fixed answers are checked first, and only the messages no rule matches reach the AI.

Instagram comments are covered too. A comment can be answered privately in the commenter’s DMs, publicly under the comment, or both — the price and the buying link in a DM, with “we sent you the details” under the comment, for example. That suits posts that collect hundreds of “price?” comments, and campaigns that send a link or a discount code to everyone who comments a certain word.

Before switching it on, you can write to it like a customer in the Test tab and see exactly what it answers and where the answer came from. Once it is live, every message received, the answer sent, whether it was delivered and what it cost are recorded in the message history. An AI answer is charged only when it is actually sent to the customer.